TERMS & CONDITIONS – SILVENTI
Last updated: October 2026
These Terms & Conditions apply to purchases made through the Silventi webshop.
Silventi is operated by:
Ron Offenbach B.V.
De Wetering 101
4906 CT Oosterhout
The Netherlands
Chamber of Commerce (KvK): 20092690
E: info@silventi.com
T: +31 (0) 88 66 44 100
1. Products
We aim to display and describe all Silventi jewelry as accurately as possible.
Colours and details may appear slightly different depending on your screen settings. Small variations in colour, finish or appearance may also occur depending on the materials used and are not necessarily considered defects.
Product availability is subject to change.
2. Prices
All prices displayed on our webshop include applicable VAT unless stated otherwise.
Shipping costs, where applicable, are shown separately during checkout before you complete your order.
Prices and applicable taxes may vary depending on your country or region.
For orders delivered outside the European Union, local import duties, taxes, customs charges or other fees may apply. These charges are not included in the purchase price or shipping costs and are the responsibility of the customer where applicable.
Silventi may change its prices at any time. The price displayed and confirmed when you place your order applies to that purchase.
3. Orders
Once you have placed your order, you will receive an order confirmation by email.
Please check your order details carefully. If you notice an error, please contact us as soon as possible at info@silventi.com.
We reserve the right to cancel an order in exceptional circumstances, for example if a product is no longer available, incorrect product or pricing information has been displayed, or there is a reasonable indication of fraud or misuse.
If we cancel an order that has already been paid for, the applicable amount will be refunded.
4. Payment
Available payment methods are displayed during checkout and may vary depending on your country or region.
Simply select one of the available payment methods when completing your order.
Your order will be processed once payment has been successfully authorised or completed.
5. Shipping & Delivery
We ship Silventi orders to many destinations worldwide. Shipping costs and estimated delivery times depend on your destination.
Netherlands & Belgium
Standard shipping: €7.95
Free shipping on orders of €75 or more
Estimated delivery time: 1–2 business days
Selected European destinations
Standard shipping: €15.00
Free shipping on orders of €150 or more
Estimated delivery time: 3–5 business days
Other available international destinations
Standard shipping: €29.95
Free shipping on orders of €200 or more
Estimated delivery time: 5–8 business days
Available shipping destinations and applicable shipping costs are shown during checkout. The information displayed during checkout is always the most up to date.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Delivery times are estimates and may be affected by carrier delays, customs procedures, public holidays, busy periods or other circumstances outside our reasonable control.
For deliveries outside the European Union, local import duties, taxes or customs charges may apply. These charges are the responsibility of the customer where applicable.
Please make sure your delivery address is complete and correct before placing your order. If you notice an error, please contact info@silventi.com as soon as possible. We cannot guarantee that an address can still be changed once an order is being processed or has been shipped.
If your order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible and include your order number and clear photos where relevant.
6. Right of Withdrawal & Returns
As a consumer, you have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason, subject to any applicable legal exceptions. business.gov.nl
To exercise your right of withdrawal, please notify us clearly within this period by contacting:
After notifying us of your withdrawal, you have another 14 days to return the product.
Unless otherwise stated or required by law, the direct costs of returning the product are at your own expense.
You may inspect and handle the product only as reasonably necessary to establish its nature, characteristics and functioning, similar to what you would be able to do in a physical store.
If the product has been handled beyond what is necessary and this has resulted in a reduction in value, you may be responsible for that reduction in value.
Please ensure that your jewelry is securely packaged before returning it.
Please see our Return Policy for further information and return instructions.
7. Refunds
If you withdraw from your entire order, we will refund the purchase price and the original standard delivery costs, where applicable.
If you selected a delivery method that was more expensive than our standard delivery option, the additional delivery costs will not be refunded.
For partial returns, the original delivery costs do not have to be refunded where permitted by applicable law.
Refunds will be processed within 14 days after you notify us of your withdrawal. We may withhold the refund until we have received the returned product or you have provided proof that the product has been sent back, whichever occurs first.
Refunds are generally made using the same payment method used for the original purchase, unless otherwise agreed.
8. Cancelling or Changing an Order
If you would like to cancel or change your order before it has been shipped, please contact us as soon as possible at info@silventi.com.
We will do our best to accommodate your request. However, once your order is being processed or has been shipped, cancellation or modification may no longer be possible.
This does not affect your statutory right of withdrawal.
9. Warranty & Defective Products
Your Silventi jewelry is covered by your statutory consumer rights. Products must meet the quality and characteristics that you may reasonably expect from them. Dutch law does not simply replace this with a fixed commercial warranty period. business.gov.nl
If your Silventi jewelry has a manufacturing or material defect, please contact us at info@silventi.com.
Please include your order details and, where possible, clear photos showing the issue.
Damage caused by normal wear and tear, improper use, accidents or lack of care is not considered a manufacturing defect.
Damage resulting from inappropriate exposure to water, perfume, chemicals, cosmetics or other substances may also not qualify as a manufacturing defect where this caused or contributed to the damage.
Damage caused by repairs or alterations carried out by unauthorized third parties may also be excluded where those repairs or alterations caused or contributed to the defect.
Your statutory consumer rights remain unaffected.
10. Complaints
If you have a complaint regarding your jewelry, order or our service, please contact:
Please include your order number and all relevant information so that we can review your complaint and assist you appropriately.
11. Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
To the extent permitted by applicable law, Silventi is not responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.
We aim to provide accurate information on our webshop but cannot guarantee that the website will always be completely free from typographical errors, technical issues or temporary interruptions.
If an obvious error occurs in product information or pricing, we reserve the right to correct it and, where necessary, contact you regarding an affected order.
12. Personal Data & Privacy
We process personal data in accordance with our Privacy Policy.
Our Privacy Policy explains what personal data we collect, how and why we use it, with whom it may be shared and what rights you have regarding your personal data.
13. Intellectual Property
All content on the Silventi webshop, including but not limited to jewelry designs, photography, text, logos, graphics, videos and other brand materials, is owned by or licensed to Ron Offenbach B.V. unless otherwise stated.
This content may not be copied, reproduced, distributed, published or commercially used without prior written permission.
14. Applicable Law
These Terms & Conditions are governed by Dutch law.
If you are a consumer residing outside the Netherlands, this choice of law does not deprive you of mandatory consumer protection provided by the laws applicable in your country of residence.
15. Changes to These Terms
We may update these Terms & Conditions from time to time, for example when our services, policies, shipping arrangements or applicable requirements change.
The version applicable to your purchase is the version in effect at the time you place your order.
16. Contact
If you have any questions about these Terms & Conditions, your order or Silventi jewelry, please contact:
Silventi / Ron Offenbach B.V.
De Wetering 101
4906 CT Oosterhout
The Netherlands
E: info@silventi.com
T: +31 (0) 88 66 44 100
Chamber of Commerce (KvK): 20092690