Terms & conditions

Last updated on February 1st, 2023

These general terms and conditions apply to all offers of Silventi and all agreements entered into our company. Silventi operates under the trade name of Ron Offenbach B.V., which is recognized under the Dutch law. Its head office is based in The Netherlands at De Wetering 101, 4906 CT in Oosterhout. The company is registered at the Dutch Chamber of Commerce, Chapter Oosterhout, with DCC number 20092690.

General

The delivery and payment terms and conditions apply to all Silventi products. It is accessible to everyone through the Silventi homepage www.silventi.com. By approving these terms & conditions after confirming your order, a binding agreement is entered. Similarly when your order is received, you will receive an automatically generated email confirming your order.

In case of return, please inform the Silventi customer care team within 14 days and wait for instructions before taking any action. Once the item has been returned, please allow up to 14 days from the date of receipt for a refund to be processed and credited to the method of payment used.

Guaranteed price

This webpage may contain typographical errors and the colors of the depicted products may deviate slightly from reality. Therefore, Silventi is not liable for any inaccuracy arising from errors of displayed product since mentioned in advance.

All prices offered on our website are shown in euro and includes 21% VAT, which complies with the specific requirements according to the Dutch law. In case an order is placed outside the EU please be noted that local duties may apply, depending on your region, local customs and taxes. These charges are at your own expense. Also note that Silventi has no decisive control over these charges. Therefore we advise you to contact your local customs office for further information.

Silventi reserves the right to modify its prices at any time. However, we will invoice the product based on the time of order placement.

Safe payment

Available payment methods for the European Union: IDEAL, PayPal, Visa and Mastercard.

Delivery

Silventi cannot be held responsible for the loss of shipment caused by incorrect inscription of the delivery address by purchaser. In case there is information needed, Silventi may contact you for further requirement. Therefore it should be taken into consideration that a delay in delivery may occur.

In the event of damage or incomplete delivery, it should be informed to the Silventi customer care team within 24 hours after receiving the products. Please wait for instructions by email regarding return shipment.

Liability

Silventi tries to meet the estimated delivery targets and cannot be held liable for any delays in the delivery of an order.

Warranty and repair

Your purchase at Silventi is warranted for the legally required time, from the date of purchase. It covers material and manufacturing defects existing at the time of the purchase and only comes into force if the warranty certificate is correct and complete.

The manufacturer warranty does not apply in case of:

Damages as a result from improper usage, lack of care, negligence and accidents such as scratching, bouncing or falling of the Silventi products.
Products handled by non-authorized persons, without written permission of Silventi.
In case of questions regarding returns and warranty, buyer can always contact Silventi by email: info@silventi.com

Applicable laws

Dutch law applies to all agreements and legal relationships between Silventi and its customer, regardless from where the order is placed and shipped.

HQ office:

Ron Offenbach B.V.
De Wetering 101
4906 CT Oosterhout
The Netherlands
DCC no 20092690

E: info@silventi.com
T: +31 (0) 88 66 44 100

We are registered at the Dutch Chamber of Commerce under company number 20092690 and with our registered office.

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/.

We do not intend to participate in dispute settlement proceedings before a dispute resolution body.