PRIVACY POLICY – SILVENTI
Last updated: October 2026
At Silventi, we value your privacy and handle your personal data with care and transparency.
Silventi is operated by:
Ron Offenbach B.V.
De Wetering 101
4906 CT Oosterhout
The Netherlands
Chamber of Commerce (KvK): 20092690
Ron Offenbach B.V. is the data controller responsible for the processing of personal data described in this Privacy Policy.
For privacy-related questions or requests, please contact:
1. Personal Data We Collect
Depending on how you use our webshop and services, we may collect the following categories of personal data:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Payment-related information
- Account information, where applicable
- Communications with our Customer Care Team
- IP address
- Device and browser information
- Website usage and interaction data
- Cookie preferences and identifiers
You do not need to create an account simply to visit our website.
When placing an order, we only request the information reasonably necessary to process your purchase and provide our services.
2. How We Use Your Personal Data
We may process your personal data to:
- Process and fulfil your orders
- Process payments and refunds
- Arrange shipping and delivery
- Communicate with you about your order
- Provide customer service
- Manage returns, complaints and warranty requests
- Create and manage your customer account, where applicable
- Send marketing communications where permitted
- Improve our webshop, products and customer experience
- Measure website performance and marketing effectiveness
- Prevent fraud, misuse and security incidents
- Comply with legal, accounting and tax obligations
Depending on the processing activity, we rely on one or more legal bases under the GDPR, including performance of a contract, compliance with a legal obligation, our legitimate interests and your consent where required.
3. Orders & Payments
When you place an order, we process the information necessary to complete your purchase, including your contact details, billing and delivery information and order details.
Payments are processed through the payment providers available through our webshop, which may include providers such as Mollie and PayPal.
Payment providers may process certain personal and payment information in accordance with their own privacy policies.
Silventi does not receive or store your complete payment card details where these are processed directly by the payment provider.
4. Shipping & Delivery
To deliver your order, we may share the necessary personal data with shipping and logistics providers, such as your:
- Name
- Delivery address
- Email address
- Telephone number, where required
- Shipment information
Depending on the destination and selected delivery service, we may use carriers such as DHL, UPS or DPD.
We only provide the information reasonably necessary to arrange and complete delivery.
5. Email Marketing
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may use your email address and relevant information to send you news, inspiration, product launches, offers and other Silventi updates.
We may use ActiveCampaign/MailBlue to manage our email marketing.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Where our marketing activities rely on your consent, withdrawing your consent does not affect the lawfulness of processing carried out before your withdrawal.
6. Cookies, Analytics & Advertising
Silventi uses cookies and similar technologies to operate the webshop, remember preferences, understand how visitors use our website and, where you consent, measure and personalise advertising.
These may include:
- Essential cookies necessary for the webshop to function
- Preference cookies that remember certain choices
- Analytics cookies that help us understand website usage
- Advertising cookies used to measure and personalise marketing
We may use services provided by Google and Meta for analytics, advertising and campaign measurement.
Where required by law, non-essential cookies and similar technologies are only used after you have provided consent.
You can review or change your preferences through the cookie settings available on our website.
We may use Consentmo to manage cookie consent and privacy preferences.
7. Shopify & Networked Services
Our webshop is powered by Shopify.
Shopify processes certain personal data to provide and secure the ecommerce platform and related services.
Where enabled and permitted, Shopify services may also use information from interactions with Shopify-powered stores to improve services, analytics, personalisation and advertising functionality.
Where consent is legally required for these activities, we use the applicable consent mechanisms.
For further information about Shopify's processing of personal data, you can consult Shopify's own privacy information.
8. Sharing Your Personal Data
We may share personal data with trusted service providers where necessary to operate our webshop and provide our services.
These may include:
- Ecommerce and hosting providers
- Payment providers
- Shipping and logistics providers
- Email marketing platforms
- Analytics and advertising providers
- Cookie and consent management providers
- IT and security service providers
- Professional advisers where necessary
We may also disclose personal data where required by law, regulation, court order or another valid legal obligation.
We do not sell your personal data.
9. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred internationally, we take appropriate measures as required by applicable data protection law.
Depending on the destination and service provider, these measures may include an adequacy decision or approved contractual safeguards such as Standard Contractual Clauses.
10. How Long We Keep Your Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, tax and accounting requirements.
Different categories of personal data may therefore be subject to different retention periods.
When personal data is no longer required, we will delete or anonymise it where appropriate.
11. Your Privacy Rights
Under the GDPR, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal data where applicable
- Request restriction of processing
- Object to certain processing
- Request data portability where applicable
- Withdraw your consent at any time where processing is based on consent
To exercise your rights, please contact:
We may ask you to provide information reasonably necessary to verify your identity before processing your request.
We will not routinely require you to provide a full copy of your identity document.
Your rights may be subject to certain legal exceptions. For example, we may need to retain some information to comply with tax, accounting or other legal obligations.
12. Children
Our webshop and products are not specifically directed at children.
We do not knowingly collect personal data from children where parental or guardian consent would be required under applicable law.
If you believe that a child has provided personal data to us without the required consent, please contact privacy@offenbachgroup.com.
13. Security
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
If you believe that your personal data may have been compromised or misused, please contact us at privacy@offenbachgroup.com.
14. Complaints
If you have a question or concern about how we process your personal data, we encourage you to contact us first at:
You also have the right to lodge a complaint with the competent data protection authority.
In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
If you live elsewhere in the European Economic Area, you may also be entitled to contact your local supervisory authority.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our webshop, services, technology, service providers or applicable legal requirements.
The latest version will always be published on our website with the applicable “Last updated” date.
16. Contact
For questions about this Privacy Policy or the processing of your personal data, please contact:
Ron Offenbach B.V. / Silventi
De Wetering 101
4906 CT Oosterhout
The Netherlands
Privacy: privacy@offenbachgroup.com
Customer Care: info@silventi.com
Chamber of Commerce (KvK): 20092690